We fully stand behind the products we offer. Therefore, all of the products offered by JEWELZ ON NET are covered by a 3 months warranty.
- JEWELZ ON NET will gladly resize a ring that is too small or too large, FREE of charge.
- A full Eternity Ring cannot be re-sized because the stones are set all the way around the band. However, we offer a 15 Day Return Policy, so if you purchased an incorrect size you can simply send it back for an exchange or a refund.
- Return shipping to be borne by consumer
We will gladly replace missing stones; however, the cost to replace the missing stone/stones has to be borne by the consumer.
Warranty covers manufacturer's defects, but excludes: lost stones; lost or stolen parts; damages due to personal misuse or negligence; general wear and tear such as scratches, and dents; fading or chipping (which depends almost entirely on how the product is handled by the user); damages caused by misuse; tampering with the product; failure to follow the care and special handling provisions in the instructions (if included); and water damage. Repair performed by someone other than JEWELZ ON NET will void this warranty policy. Shipping charges are not included and have to be borne by the consumer.
If you would like to send your jewelry for repair or have questions regarding our warranty simply contact us at +1 (212) 221-7654 or email us at email@example.com